Shipping, Returns and Refunds

Shipping

Orders are shipped via USPS within 48 hours of ordering. Orders will come in a personal gift bag within a small box. Shipments should arrive within 3-5 days in the United States and between 6-7 days for outside of the United States, including the outlying islands.

Please know that the e-mail address provided when ordering will be used to contact you when your order has shipped with a tracking number.

Shipping Snippet Information

United States

  • Tracking Number Provided
  • Mailed within 48 hours
Outside The U.S
  • Tracking Number Provided
  • Mailed within 48 hours
Returns/ Refunds
Here at One From The Sea, we understand that sometimes, mistakes happen, or ideas were not communicated clearly enough. We also understand that jewelry is very often abused with daily wear and tear, and can break. With this in mind, we have a multi-level refund system that is proven to take care of all of your concerns, and effectively give you a lifetime warranty.

Level One

Should an order be placed on accident, simply use our online chat, or send us an email at contactus@onefromthesea.com if we are offline. Place “Order Cancelation” in the subject. We will stop the shipment and refund your entire order.

Please note, all orders ship within 48 hours. You have a 24-hour cancelation window. If the order has already shipped, please see the next level.

Level Two

Should you receive an item that does not reach all of your expectations, please get in touch with us! You can use our online chat, or email, whichever is easiest for you.

Your satisfaction matters to us. If the piece is not what you expected, or if you did not cancel your order in time, we will refund you 50% of the order price, and pay for shipping back to us. We understand that shipping an item back is a hassle, so please let us know how we can assist you.

We cannot replace a piece that is limited edition, raffle prize, or sponsored items.

Refunds are not valid for products showing excessive wear, color loss due to water exposure, tarnishing, or warping.